Meet the Owner, Jocelyn
Many of my customers want to know how I got started, so here is my
story:
I’ve always worked in an environment centred on customer service.
My journey started at an entry level position and I worked my way
to be a manager of customer service. During this journey I learnt
that to provide an excellent experience I must carefully listen to
each individual customer.
One day I had an unexpected change in focus. It all started with a
successful artistic hobby and small business I ran in addition to
holding my full time customer service position. At a booth I had
rented at the Dundas Cactus Festival, I was approached by a
gentleman who asked who had done the framing for my life casting
sculptures. I explained that I had taught myself a method for
doing it, and that it was my own work. He then offered
compliments, and, to my surprise, introduced himself as the owner
of the framing shop right across from that booth. I was delighted
to have received a compliment from a professional framer, and this
compliment remained with me, in back of my mind, for some years.
One day I called back this same gentleman, and asked about
business opportunities in custom picture framing. Our discussion
led to an offer to apprentice me, advancing my skills in custom
framing.
That’s how I ended up putting my years of customer experience
together with custom picture framing to start Treasure Mattes. I
enjoyed the challenge in learning a new trade and I am grateful
for the mentors who’ve provided me with the best training and
support on this journey.
Owning my own business has been an exciting endeavour and I am
thrilled to be able to help my customers with their framing
projects while giving them the best experience possible. It is the
highlight of my day when customers share their story with me when
they bring in something special for custom framing. Every business
needs customers to be successful and I delight in giving my best
to help you share your story.
My best compliment is sharing your experience with your friends
and family. Thank you for supporting a local business!
